Cookies Policy

Effective Date: January 1, 2024

Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you visit our hotel website or use our services. We are committed to protecting your privacy and ensuring the security of your personal data.

Information We Collect

Personal Information

We may collect the following types of personal information:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Reservation details and preferences
  • Communication records

Automatically Collected Information

  • IP address and browser information
  • Website usage data and analytics
  • Cookies and similar tracking technologies
  • Device and location information

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

  • Processing and managing your reservations
  • Providing customer support and assistance
  • Communicating about your stay or services
  • Processing payments and transactions

Marketing and Communications

  • Sending promotional offers and newsletters (with your consent)
  • Personalizing your experience on our website
  • Conducting market research and surveys

Legal and Security

  • Complying with legal obligations
  • Protecting our rights and interests
  • Preventing fraud and ensuring security

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

  • Payment processing
  • Website hosting and maintenance
  • Marketing and analytics
  • Customer support services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Ensure the safety of our guests and staff
  • Investigate potential violations of our policies

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access or disclosure
  • Accidental loss or destruction
  • Malicious attacks and security breaches

Security Measures

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

  • Request access to your personal data
  • Receive a copy of your information in a portable format

Correction and Updates

  • Update or correct inaccurate information
  • Complete incomplete personal data

Deletion and Restriction

  • Request deletion of your personal information
  • Restrict processing in certain circumstances

Objection and Withdrawal

  • Object to processing for marketing purposes
  • Withdraw consent where processing is based on consent

Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Provide personalized content and advertisements
  • Ensure proper website functionality

Cookie Management

You can manage your cookie preferences through:

  • Browser settings and controls
  • Our cookie consent banner
  • Third-party opt-out tools

International Transfers

If you are located outside our country, please note that your information may be transferred to and processed in countries with different data protection laws. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements

Retention Periods

  • Reservation data: 7 years after your stay
  • Marketing communications: Until you unsubscribe
  • Website analytics: 2 years
  • Payment information: As required by financial regulations

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications (where appropriate)
  • Displaying prominent notices on our website

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Contact Details

  • Email: privacy@luxuryhotel.com
  • Phone: +1 (234) 567-890
  • Address: 123 Luxury Beach Resort Drive, Paradise Island, PI 12345

Data Protection Officer

For matters specifically related to data protection, you may contact our Data Protection Officer at: dpo@luxuryhotel.com

This Privacy Policy was last updated on January 1, 2024. Please check this page periodically for any updates.